Answers for Shopify merchants preparing to install or operate ShelfOps
for catalog reconcile, collection sorting, schedules, safety backups, metrics, and billing.
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ShelfOps helps Shopify merchants manage catalog reconcile, collection products, collection sorting rules, schedules, collection-order safety backup metadata, metrics, execution logs, and access-scope visibility from one focused workspace.
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ShelfOps needs Shopify permissions so it can read the catalog and collection data required for the features a merchant enables. Some workflows also require write access, such as applying a merchant-approved collection sort order. Optional permissions are used only when the related feature is enabled or needed.
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ShelfOps can sync store identity, products, variants, collections, inventory, publication, market, translation, metaobject, file, discount, and theme data when the related access scopes are granted. Order and inventory readiness data may be used only when optional access is granted.
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ShelfOps is designed around merchant-configured workflows. Catalog reconcile and previews provide visibility. Collection sorting changes happen through rules and schedules configured by the merchant, and merchants should review settings before applying or scheduling changes.
Rules and schedules
Rules define how ShelfOps should order products in a Shopify collection. Schedules can run those configured rules at selected times. When a sorting workflow is applied, the product order in the affected Shopify collection can change.
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Collection-order safety backup metadata helps merchants understand the previous order before a shuffle and supports rollback workflows. It is not a replacement for merchant review, Shopify admin review, or store QA.
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Paid plans and trials are handled through Shopify Billing where applicable. Shopify may show the approval, trial, renewal, and cancellation details inside the Shopify admin before charges are accepted.
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After uninstall or a verified deletion request, ShelfOps removes or anonymizes merchant data unless retention is required for legal, security, fraud prevention, billing, dispute, or operational recordkeeping reasons.
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Email [email protected] with your Shopify shop domain, issue summary, relevant ShelfOps page, approximate timestamp, and screenshot or video if available.