ShelfOps Support

Contact ShelfOps

Send support requests to [email protected]. This is the primary support channel for ShelfOps merchants.

For faster routing, include your Shopify shop domain and the part of ShelfOps you were using when the issue occurred.

Helpful details

• Your Shopify shop domain.
• A short summary of the issue or question.
• The relevant ShelfOps page or workflow, such as catalog reconcile, collection detail, rules, schedules, safety backups, metrics, billing, or permissions.
• The approximate timestamp and time zone when the issue occurred.
• A screenshot or short video when the issue is visual or difficult to describe.

Areas we can help with

• Installation and Shopify OAuth.
• Access scopes and permission visibility.
• Catalog reconcile, product data, collection sorting rules, schedules, and execution logs.
• Collection-order safety backups, backup metadata, metrics, and operational visibility.
• Shopify Billing questions, deletion requests, and privacy requests.

Request routing

For access, deletion, shop redaction, customer data, or other privacy requests, email [email protected] with the Shopify shop domain and the request type.

Contact block

Brandimi LLC
4610 N CLARK AVE #1039
CHICAGO IL, USA